Returns & Exchanges

If you're unhappy with your purchase, we're here to turn things around by offering our 'happiness guarantee' policy. Our products can be returned within 35 days and exchanged within 60 days. We'll cover the return or exchange shipping if you're in the US. Returns will be refunded in the original payment method or store credit. We want to make sure our products speaks to you and the story you're living in.

Exchanges

I'd like an exchange

Returns

I'd like a refund

International

I'm an international customer and want to return or exchange

Common Questions

  • What items are not returnable? Item's labeled as "FINAL SALE".
  • I ordered the wrong size, can I exchange my item? Yes you can, go through the return process and specify its an exchange for a new one.
  • Are there any charges (handling fee) for returns or exchanges? There are no charges for returns or exchanges. We cover the shipping cost too. Pretty cool huh? Please note all items must be unwashed and unworn outdoors to receive credit in any form.
  • How soon will I get my refund? Once we receive your item, your refund will be processed within 1-2 business days. The refund will automatically be applied to your original payment method within 3-8 business days (depending on your bank). You will receive an email confirmation.
  • When will I receive my exchanged item(s)? Once your package is in transit we'll process your new exchange order within 1-2 business days. It will take us 2 business days to fulfill your order. An email notification with tracking will be sent out once it ships.
  • Can I speak to a human instead? Yes of course! You can call us at 1-626-788-2657 or shoot us an email at: support@threadtank.com
  • How do I return a gift? Please go to our "Return/Exchange Online" page and follow the instructions under "Returning or exchanging a gift?"