To request a return, simply navigate to Orders & Returnswhile logged into the site and select the items from the order you're shipping back and why, then choose the type of refund you'd like (refund to your original payment or credit).
Once that's completed, we'll send you a prepaid shipping label with return instructions. Returns will not be accepted without a return authorization number and all mail-in returns must be mailed directly to our distribution center.
For all shipped packages, we'll send you the tracking number in an email (you can also find the info on your My Orders page if you created an Account with us). If you want to change the address or simply learn the whereabouts of your order you can contact the carrier.
U.S. Postal Service: 1(800)222-1811
If you placed your order from another marketplace. Please email firstname.lastname@example.org, so one of our customer sales representatives can help you out.
Orders with two or more items receive free economy US Shipping.
Standard U.S. Ground Shipping costs $1.99.
Priority U.S. Shipping costs $7.99.
Lightning Fast U.S. Shipping costs $23.99.
Canada and Mexico: We offer standard shipping for a flat fee of $12.95 per order and expedited shipping for a flat fee of $29.95 per order. Standard shipping is free for orders over $100 before duties and taxes are applied. Express shipping is $15 for orders over $200 before duties and taxes applied.
For orders shipping to Australia, China, Hong Kong and countries in the European Union (excluding Switzerland), we offer standard shipping for a flat fee of $14.95 per order and expedited shipping for a flat fee of $75 per order. Orders over $100 USD (excluding duties, taxes and shipping) will receive free standard shipping. Orders over $200 USD (excluding duties, taxes, and shipping) will receive $15 express shipping.
Sizing varies between our items, so we recommend using these tools to better determine your ideal size:
A link to a 'Size Guide' with detailed product measurements is included on each product page. As a note, measurements are taken in inches and while the garment is lying flat. We recommend comparing these measurements to a similar item that you already own.