Commonly Asked Questions


Returns & Exchanges

What is your exchange and return policy?

When can I expect my refund?

What if my item is damaged, defective, or incorrect?

Orders & Shipping

Where is my order?

Shipping Policy (Route Package Protection)

Domestic Shipping Information

Domestic Tracking Errors

How long before my order ships?

How will I know if my order was successfully placed?

Can I change my order after it's been placed?

What forms of payment do you take?

What are your shipping methods and how long do they take?

How much does shipping cost?

How do I get free shipping?

I just placed an order yesterday, and now you're offering a coupon. Can I use it on my previous order?

International Info

What countries do you ship to?

How do I get my province or state populated at checkout?

Rewards Program

How to redeem

Sizing & Products

What size am I?

How do I know if a product will be coming back in stock?

Where are your products made?

What size am I? How do I use the size chart?

Contact Us

By Email

By Phone